Shipping policy

Shipping Policy

We offer shipping across Australia and selected international locations.

For bicycles and larger items, shipping is quoted individually to ensure accurate and fair pricing.

Shipping Methods

We ship Australia-wide using trusted carriers including Australia Post and TNT.

International shipments are handled via reliable carriers including DHL to ensure secure and efficient delivery.

Shipping Costs

Shipping rates vary depending on the size, weight, and destination of your order, as well as the selected delivery speed.

For bicycles and bulky items, shipping costs are confirmed after purchase based on packaging requirements and destination. We will contact you with a shipping quote for your approval prior to dispatch.

Processing Time

Orders are typically prepared and dispatched within 1–2 business days. Bicycles are carefully packed to ensure safe transport.

International Orders

International shipping is arranged after purchase. We will contact you with a confirmed shipping cost prior to dispatch.

Any import duties, taxes, or customs charges are the responsibility of the customer.

Handling & Tracking

Once your order has been processed, tracking details will be provided via the selected carrier.

To optimise shipping costs, some larger items may be carefully packed to reduce volume while maintaining protection.

Local Pickup

Free local pickup is available from our Rozelle atelier by appointment.

Delivery

Delivery timeframes vary depending on destination and carrier. Once dispatched, shipments are managed by the selected carrier.

Shipping Inquiries

For any shipping-related questions, please contact marios.elles@balmainbicyclemechanic.com.