Shipping policy

Balmain Bicycle Mechanic offers shipping across Australia and to selected international destinations.

Shipping arrangements vary according to the size, weight, value and destination of the order. Bicycles and other bulky or specialist items may require individually arranged freight.

Australian Shipping

Orders are shipped using established carriers appropriate to the size, value and destination of the shipment, including Australia Post, TNT and other freight providers where appropriate.

The carrier used for an individual shipment may vary according to the nature of the goods, destination, service availability and freight requirements.

Shipping Costs

Shipping costs vary according to the size, weight and destination of the order and the delivery service required.

Where a shipping charge is available at checkout, the applicable charge will be displayed before the order is completed.

Bicycles, oversized goods and other items requiring specialist freight may be quoted individually.

Bicycle Shipping

Bicycles requiring freight are carefully prepared and packed for transport.

Where bicycle freight is not calculated at checkout, the bicycle may be purchased first and shipping arranged separately. We will contact you after purchase to confirm the delivery destination, packaging requirements and available freight arrangements.

The applicable freight charge will be advised for approval before the bicycle is dispatched.

Some bicycles may require partial disassembly for safe and efficient transport. This may include removal or repositioning of components such as pedals, handlebars, front wheels, saddles or other parts.

The recipient may therefore need to undertake minor reassembly or adjustment before riding the bicycle. Where appropriate, we recommend that reassembly be completed or checked by a competent bicycle mechanic.

Processing & Dispatch

Standard orders are typically prepared for dispatch within 1–2 business days.

This is a processing estimate rather than a guaranteed delivery timeframe. Bicycles, bulky goods, special orders and items requiring additional preparation or specialist packaging may require additional processing time.

If there is a significant unexpected delay in preparing an order for dispatch, we'll contact you using the details provided with your order.

Tracking

Where tracking is available, tracking details will be provided after the shipment has been processed by the selected carrier.

Tracking information and carrier delivery estimates may take some time to become active after a shipment is lodged.

Delivery Timeframes

Delivery timeframes vary according to destination, carrier, freight service and circumstances affecting the transport network.

Any delivery timeframe provided by Balmain Bicycle Mechanic or a carrier is an estimate unless expressly stated otherwise.

Once an order has been dispatched, we'll provide available tracking information so that its progress can be followed.

Where a shipment is significantly delayed, lost or otherwise fails to arrive within a reasonable period, please contact us so that we can investigate the shipment with the carrier and determine the appropriate next step.

Damaged or Lost Shipments

Please inspect delivered goods as soon as reasonably practicable after receiving them.

If an order arrives damaged, please contact us as soon as possible and retain the goods, packaging and shipping materials while the matter is assessed.

We may request photographs of the goods, bicycle, packaging or shipping label to assist with a carrier claim or assessment.

If a shipment is believed to be lost, please contact us so that we can make appropriate enquiries with the carrier.

Where goods are lost or damaged in transit, any remedy or other responsibility will be determined in accordance with applicable law and our Returns & Refunds Policy.

International Shipping

International shipping is available to selected destinations and is generally arranged individually after purchase.

We will confirm the available shipping arrangement and freight charge before dispatch.

Unless expressly agreed otherwise, international shipments are supplied on a Delivered at Place (DAP) basis. This means Balmain Bicycle Mechanic arranges transport to the agreed destination, while the recipient is responsible for import clearance and any applicable destination-country duties, taxes, customs charges, brokerage fees or other import-related charges.

Import requirements vary between countries. Customers are responsible for checking any local import restrictions, requirements or charges that may apply at the destination before purchasing.

International delivery timeframes may be affected by customs processing, border procedures and local delivery arrangements outside our reasonable control.

Packaging

Orders are packed with consideration for the nature of the goods and the requirements of transport.

To optimise freight costs and reduce unnecessary shipping volume, larger items may be carefully disassembled, repositioned or packed compactly where appropriate while maintaining suitable protection for transport.

Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order or arranging freight.

If an order cannot be delivered because incorrect or incomplete delivery information has been provided, additional freight or redelivery costs may apply where reasonably incurred.

Please contact us as soon as possible if you notice an error in your delivery information.

Local Pickup

Free local pickup is available from our Rozelle atelier by appointment.

We'll advise you when your order is ready and arrange an appropriate collection time.

Bicycles and other goods awaiting collection are subject to the applicable collection provisions in our Service & Collection Policy.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

Shipping Enquiries

For shipping enquiries or assistance with a delivery, please contact:

Balmain Bicycle Mechanic
Email: marios.elles@balmainbicyclemechanic.com