Privacy policy
Balmain Bicycle Mechanic respects your privacy and takes reasonable care in the way personal information is collected, used, stored and disclosed.
This Privacy Policy explains how Balmain Bicycle Mechanic ("we", "us" or "our") handles personal information when you visit our website, purchase goods, book or use our workshop services, make an enquiry, arrange shipping or otherwise communicate with us.
Personal Information We Collect
The personal information we collect depends on how you interact with us and may include:
- your name, email address, telephone number and other contact details;
- billing, delivery and collection information;
- order, purchase, payment and transaction information;
- appointment, service, repair and workshop information;
- information about your bicycle, components or requested work;
- communications, enquiries and customer service information;
- information you provide when requesting a return, refund, appraisal or other service; and
- technical and usage information generated when you use our website, such as device, browser, IP address and website interaction information.
We generally collect personal information directly from you when you place an order, make a booking or enquiry, provide a bicycle for service, communicate with us or otherwise use our services.
How We Use Personal Information
We may use personal information to:
- process and fulfil purchases and orders;
- provide bicycle servicing, repairs, restorations, assessments and other workshop services;
- manage bookings and appointments;
- prepare quotations and communicate about work in progress;
- process payments, refunds and other transactions;
- arrange collection, shipping and delivery;
- respond to enquiries and provide customer support;
- maintain appropriate business, transaction and service records;
- detect or prevent fraud, misuse or security issues;
- improve our website, products and services;
- send marketing or promotional communications where appropriate and permitted; and
- comply with legal, taxation, accounting and other regulatory obligations.
Website, Cookies & Analytics
Our website is operated using Shopify and may use cookies and similar technologies to provide website functionality, remember preferences, process transactions, understand website usage and support analytics and marketing functions.
Cookies and related technologies may collect information such as your IP address, browser, device information and interactions with our website.
You may be able to control or disable cookies through your browser or device settings. Disabling some cookies may affect the operation or functionality of the website.
Payments
Payments may be processed by Shopify or other payment service providers. Payment providers may collect and process information required to complete a transaction, including payment and billing information.
We do not require customers to provide payment card details to us by ordinary email.
When We Disclose Personal Information
We may disclose personal information where reasonably necessary to operate our business or provide goods and services, including to:
- Shopify and providers supporting our website and online store;
- payment processors and financial service providers;
- booking and appointment service providers;
- shipping, courier and freight providers;
- IT, hosting, analytics and other service providers;
- professional advisers where reasonably necessary; and
- government agencies, regulators, courts or other parties where required or authorised by law.
We do not sell customer personal information as part of our ordinary business activities.
Overseas Processing
Some technology, e-commerce, payment, communications and other service providers used by Balmain Bicycle Mechanic may store or process personal information outside Australia.
For example, Shopify and its service providers operate internationally and information processed through our online store may be transferred to or processed in countries including Canada, the United States and Singapore, as well as other countries in which Shopify or its service providers operate.
The countries involved may change as service providers and their infrastructure change.
Marketing Communications
Where permitted, we may use your contact information to communicate with you about Balmain Bicycle Mechanic products, services or other relevant updates.
You may opt out of promotional email communications at any time by using the unsubscribe function provided in the communication or by contacting us.
Opting out of marketing does not prevent us from sending communications reasonably necessary in connection with an order, booking, service, payment, collection or other existing transaction.
Security & Retention
We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Personal information is retained for as long as reasonably required for the purposes for which it was collected, to maintain appropriate business and service records, and to meet applicable legal, taxation, accounting and regulatory requirements.
Access & Correction
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate or out of date.
We may need to verify your identity before providing access to personal information and may decline or limit a request where permitted or required by applicable law.
Third-Party Websites
Our website may contain links to websites or online services operated by third parties.
Third-party websites and services have their own privacy practices and policies. Balmain Bicycle Mechanic is not responsible for the privacy practices or content of websites that we do not control.
Privacy Enquiries & Complaints
If you have a question or concern about how Balmain Bicycle Mechanic has handled your personal information, please contact us using the details below.
We will consider privacy enquiries and complaints and respond within a reasonable period.
Where applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner or another relevant privacy regulator.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or applicable legal requirements.
The current version will be published on our website and the "Last updated" date will be revised when material changes are made.
Contact
For privacy enquiries, requests or complaints, please contact:
Balmain Bicycle Mechanic
Email: marios.elles@balmainbicyclemechanic.com
PO Box 649
Rozelle NSW 2039
Australia